Attendee Management

Full delegate management solutions.

With our sophisticated web-based event management solution we take care of every aspect of your attendees’ experience from the initial invite through to the thank you message post-event.

Our team will follow your branding to create a registration site that is a continuation of your website for a seamless transition. This will act as the central hub for all your event information and data. Each distinct attendee type, be that delegate, speaker, VIP or guest, is managed according to their needs and we can retrieve any information you require.

What factors do we include to make your attendees experience unique?

  • We deliver – bespoke digital invitations will be sent out as well as personalised and tailored event communications before, during and after the event.
  • We take away the fuss – delegates can book to attend, pay any fees, select accommodation and business travel in minimal, easy steps.
  • We hold their hand – delegates can speak to our event management team during all office hours via a dedicated hotline and event email address should they have any questions or require further assistance.

McCullough Moore’s attendee management takes care of the detail, ensuring that every eventuality is covered leaving you free to concentrate on the bigger picture.

One of the most important aspects of hosting an event is the attendee management. The event experience begins the moment invitations are sent out. This means your attendees’ perception of the event is formed before they even arrive at check-in.

It is essential to create a good first impression immediately, which is why at McCullough Moore, we offer the most brand-focused invitation and registration experience for your guests. Most events management software platforms provide limited opportunities for branding and customization. But McCullough Moore is not like most event management software platforms.

Setting the pace for events attendee management

At McCullough Moore, we are a full-service event planning company that provides management services for business events. For over a decade, we have supported our clients from both private and public sectors across various industries, from medical technology, to food service, and renewable energy.

Our strategy is simple; we streamline your event processes to make it an overall success. Our work is complete when your attendees are satisfied. McCullough aims to make everything flow smoothly, from the initiation to completion.

Attendee management services

We have a unique set of attendee management services designed to create a good perception of your business right from the registration stage. Our team will reflect your branding to develop a registration website which works seamlessly with your primary website.

The site will be a central hub for all the information and data regarding your event. The needs of individual attendees, whether they are a delegate, speaker, or VIP personnel, will be managed accordingly. Our sophisticated software will also help you to generate all the data you need for analytical records.

Our services include:

  • Delivery of bespoke digital invites
  • Communications before, during, and after the event
  • Attendee booking schematics: fee payments, accommodation, business travel, and more
  • On-site assistance for delegates during the main event, as well as a dedicated hotline
  • Special event email correspondence for further assistance

At McCullough Moore, our attendee management services cover every detail to make sure you run a successful, hitch-free event.

Branded event registration site

Branding is key to every organisation’s business strategy. In setting up a registration website, our team takes into consideration every detail of your branding. If you have a branding bible/guide, our designers will use it to develop a corresponding website that is consistent with the theme and design of the main site.

Here, every potential guest will be able to follow the progress of the event, including announcements and preparation plans. Our job is to provide a platform that is smooth and convenient, as well as focused on achieving attendee satisfaction.

Delivery of hard-coded, non-transferrable digital invitations

One of the unique things about McCullough Moore is our sophisticated software technology. Every event holder wants a thorough and targeted invitation process. Our systems ensure your invites not only get to the right individuals, but are also safe from reproduction or transfer. This provides accurate data for planning and logistics.

In addition to that, every digital invitation is branded and customised to reflect the event theme and elements of your business’ visual identity. It will also indicate the type of guest and other necessary information exclusive to the attendee.

Communications before, during and after the event

It is vital to any organisation to be able to maintain communications and engage with attendees during an event. Your marketing team will want to collate data for ongoing communications and future references. Manual data transfers are a thing of the past. At McCullough Moore, we have digital systems that shows you how attendees interact during the event.

Even after the event, you should be able to monitor communications directly on your site, as well as on social media and other digital platforms. Your guests should have a platform for feedback and reviews to inform you of the overall performance of your event.

Onsite assistance and attendee management support

Each of our customers is entitled to a dedicated success manager, who helps out during the event. Our digital platform is easy to understand, but preliminary training is necessary to get everything flowing seamlessly.

For instance, our CRM services helps you import the same registrants from the site onto the guest list. This way, you can verify everybody coming through the door. A success manager also corrects any issues that may occur with attendee logistics and protocol. They will work together with your sales and marketing team to ensure that everything is contextual and cohesive.

Special email correspondence and hotline for further assistance

If you need further assistance while the event is on, we always provide a hotline to get in touch with our engineers. Whether it is fine-tuning an attendee’s accommodation status, or interpreting live data from the event, rest assured we will be just a phone call away.

Every event should have a post-event analytics evaluation, and all our customers are given a detailed visual description of their data. From the number of attendees to the level of interaction, sales figures, and current conversations in the digital space, McCullough Moore leaves no stone unturned.

Our partnership with clients

McCullough Moore is a company with a dedicated support team and experienced professionals in the events management industry. Our client relationship is not a one-off affair, because we maintain an unwavering commitment to provide excellent results, and continue partnership even after the event.

Because of this, we have some of the longest lasting client relationships in the industry.

Why hire McCullough Moore?

Every business event is an opportunity to increase your brand’s relevance and credibility amongst its stakeholders. At McCullough Moore, we build brand confidence by giving their attendees memorable experiential treatment.

  • Our services are competitively priced; you get real value for money
  • We guarantee stronger relationships and relevance among brand audiences.
  • Our attendee process is innovative, and guaranteed to make your event hitch-free
  • We have over a decade of experience in event management
  • Get a full ROI report for analytical assessment on the success of your event

Contact us today

Are you planning a business conference or an evening gala?

You need a professional team on your side. Contact a McCullough Moore representative today.

Call us on +44 1293 851869

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Testimonials

  • "As a judge, this was the best experience I have had, and I have judged many awards. The organisation was brilliant. Nothing was forgotten and everything went like clockwork. I found the personal contact with the organisers very good too. As for the food products, as judges we saw and tasted them at their best. This is vitally important for all the producers who have taken the time and trouble to submit their entries. Well done to the entire team!"

    Gilli Cliff Cordon Bleu Cook & Food Consultant Judge at Wales the True Taste Food & Drinks Awards 2009
  • "Having worked together on the inaugural Energy Now Expo and then successfully grown the show together year on year. I would happily recommend McCullough Moore to anyone that asked! They are a truly professional organisation whose high level of skills are only matched by their work-rate. The show is a roaring success and quite simply wouldn't have been without their involvement."

    David Jacobmeyer Publisher, DJ Media
  • "Working with McCullough Moore has been excellent, it’s exceeded our expectations again for the 3rd year. The visitor numbers are up 20%, and we have more than 20 new companies exhibiting with us this year. It’s got momentum in the industry, and MedTech Expo is now seen as an essential event within the sector, we’re really going places. Thank you. "

    Colin Martin Director, MedTech
  • When it comes to staging events efficiently and professionally, McCullough Moore are in a class of their own. What you are looking for in an events company is one that will handle everything, from sending out invitations to finding the right venue and of course preparing and managing the event itself. On the number of occasions I have used McCullough Moore’s services I have always found that they handle all of this with consummate ease and with an attention to detail that gives you total peace of mind, allowing you to concentrate on enjoying the event!

    Mike Padgham Chair Independent Care Group
  • I want to extend thanks on behalf of all at CEDA for the excellent organisation of our Conference. Operationally it was superb and your professionalism and communication were first class, both in the build-up and at event. This, your second involvement showed significant improvements on last year and I look forward to working with you to make 2017 bigger and better still.

    Adam Mason Director General, Catering Equipment Distributors Association
  • Just a note to say a big thank you for all of the work you did to make the conference such a success. I have had a tremendous amount of feedback from delegates - all of which has been extremely complementary. Thanks once again, none of the event would have been possible without your hard work and attention to detail.

    Geoff Booth National Chairman, Professional Association for Catering Education (PACE)
  • We have had the pleasure of working with McCullough Moore for the last four years on the National Association of Care Catering’s annual conference. We have benefited greatly from their experience, expertise and professionalism during this collaboration and cannot recommend them too highly.

    Mary Wedge/Roger Kellow Conference Organisers, National Association for Care Catering
  • McCullough Moore are our preferred logistics support agency for all our internal and external events. Their national, and international, destination experience is invaluable for advising ourselves and/or our pharmaceutical clients on how best to manage procedures. The team have an extensive knowledge and understanding of the PhRMA Guidelines and how best to liaise and communicate with key opinion leaders. We have worked together on a variety of events, including congress symposia, advisory boards, stand alones and investigator meetings - all of which have been managed efficiently and within budget. The team offers a positive and flexible approach, professional attitudes and very high standards of excellence.

    Kevin Wheatley Global Operations Director, Envision Pharma Group
  • Just wanted to say thank you for everything you did for the IM yesterday; although I was not able to make it there in person I have had very positive feedback about you and the way the meeting was organised. I got a good feeling about the company from speaking with you at the start, so I’m glad my hunch paid off and you came through for me! Hanna has said she would certainly be looking to use you guys again for future meetings, and I would of course do the same.

    Adam Marsh Clinical Manager, Premier Research Group
  • I really want to stress how pleased we were with how the Cmed Symposium went - everyone that's commented has said how professionally it was run so please convey my thanks to all the guys, you made my life easy!

    Alan Eggleston Global Head of Marketing and Sales, Cmed (Clinical Research Services) Ltd.
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